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Onboarding interview 3Share

Today at 2:00 PM · 42mElena Ward and Amara Okoye

Overview

Product discovery

Amara runs operations at Northwind and onboards every new hire. Setup takes three meetings because nobody owns the checklist, and access usually arrives on day four. She wants one checklist the new hire can see, with a named owner for each step.

Action Items

Share the checklist idea with the onboarding teamElena
Ask Amara for her current setup spreadsheetElena
Add interview 3 to the study synthesisElena

Outline

The first week

Laptops and access usually arrive on day four.1
New hires wait on whoever answers the Slack thread first.2

Who owns setup

It takes three meetings before anyone knows who owns the checklist.3
A spreadsheet and a Slack thread track every hire.4

TranscriptMeet AI

0:00 / 42:18

Elena Ward13:48

What slows a new hire down the most?

Amara Okoye14:05

It takes three meetings before anyone knows who owns the checklist.

Elena Ward14:31

Who owns it today?

Amara Okoye14:40

Honestly? Whoever answers the Slack thread first.

Elena Ward15:02

And what would a good first week look like?

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Onboarding interview 3

Today at 2:00 PM · 42m

Interviewee

Amara Okoye, operations lead at Northwind.1

Jobs to be done

Get a new hire working in their first week.2

Amara OkoyeOnboarding interview 306:40

“I just want them working in their first week.”

Pain points

Setup takes three meetings; nobody owns the checklist.3

Current workflow

A shared spreadsheet and a Slack thread per hire.4

Feature requests

A checklist the new hire can see.5
One owner per step, named.6

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Onboarding study

What did participants say about onboarding?

Three themes came up across the study:

Nobody owns setup4 of 6 interviews

New hires wait on a checklist with no owner. 1
Amara OkoyeOnboarding interview 314:05
“It takes three meetings before anyone knows who owns the checklist.”

Too many tools3 of 6

A spreadsheet, a doc and a Slack thread per hire. 2

Week one is lost2 of 6

Access arrives on day four or five. 3

Onboarding studyAsk a follow-up…

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Mei Lin

Field interview 7

Mei Lin

Walk me through your first week.

Ben Hall

Mostly waiting. My laptop came on day three,

and my manager was away until Thursday.

Mei Lin

Who did you ask for help?

Ben Hall

Whoever sat next to me, honestly.

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