AI & Machine Learning
Insights on AI technology, machine learning, and intelligent automation in the workplace
AI & Machine LearningWhat Is Conversational Intelligence?
You searched 'conversational intelligence' and got two answers: a 2013 leadership book about trust, and a sales-software category. Both are real. Here's what each means — and how the software works.
Oct 8, 2026
AI & Machine LearningYour Meetings Have a Better Memory Than You Do
The AI meeting assistant category didn't get better because someone redesigned the UI. It got better because the underlying models changed — longer context windows, real reasoning, and the ability to act. Here's what that actually means, concretely, right now.
Sep 5, 2026
AI & Machine LearningWhat Is Speaker Diarization in Meetings
Speaker diarization is the process of figuring out who spoke when in a recording. Here's how it actually works, why meetings are the hardest case for it, and how to test whether a tool's diarization actually holds up.
Aug 1, 2026
AI & Machine LearningAgentic AI Is Here. Most Software Isn't Ready.
Agentic AI systems don't wait for prompts — they perceive, reason, act, and loop until the goal is done. Here's what that actually means, where it's running right now, and the failure modes nobody in the vendor ecosystem will admit to.
Jun 29, 2026