MeetbookMeetbook Help

Common error messages, explained

Living table — error string → cause → fix.

You seeWhat it meansFix
"Meetbook couldn't join this meeting"The invite link was invalid or expired by the time the bot tried to connectSee Bot isn't joining my meeting
"Meetbook is waiting to be let in"The meeting platform put the bot in a waiting roomSee Bot stuck in the waiting room
"No audio detected in this recording"The bot joined but captured no soundSee No audio in my recording
"Incorrect email or password"Login credentials don't match, or the account uses SSO with no passwordSee Facing issues logging in?
"Payment failed" / "Access is limited until the payment goes through"Your card was declined on a recurring chargeSee My payment failed
"Out of AI credits"Your plan's monthly AI credit allowance is used upCheck Settings → Usage, or upgrade — see Comparing plans

My recording is much shorter than the meeting

Not an error message, but the most common "something's wrong" report. Usual causes:

  • The bot joined late because the meeting started early relative to the calendar time.
  • Someone removed the bot partway through — see The bot got removed from my meeting.
  • The meeting ended early for everyone, and the recording genuinely is that short.

Don't see your error here?

Contact support with the exact wording of the message — see How to contact support.

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