Meetbook HelpMy payment failed
Grace period, retry, card update — matches the actual failed-payment/grace flow in the app.
If a payment fails, Settings → Subscription shows a Payment failed badge and access is limited until it's resolved.
Fix it
Click Update payment on the Subscription panel and enter a working card. Once the charge succeeds, full access is restored immediately — nothing needs to be re-enabled manually.
Why it might have failed
- The card expired or was replaced.
- Insufficient funds or a bank decline on a recurring charge.
- The card issuer flagged the transaction (uncommon merchant, unusual amount) and blocked it.
What "limited access" means
While a payment is outstanding, the workspace behaves as if it's over its plan limits — new recordings and AI features may be blocked, but nothing already recorded is deleted or hidden. Updating your payment method restores full access right away.
Still failing after updating your card?
Contact support with the last four digits of the card you're trying to use and roughly when the charge failed — see How to contact support.