Roles and permissions

Every workspace member has a role that controls what workspace-wide actions they can take, separate from Channel-level access (see Channel permission levels for that distinction).

Admin

Can manage billing and subscription (see Comparing plans), connect and disconnect integrations, invite and remove teammates, and change workspace-wide settings like recording rules and voiceprint recognition. New workspaces start with their creator as Admin.

Employee

Can record meetings, view and interact with whatever Channels they're a member of, and use AI Chat/Second Brain within their access — but can't touch billing, workspace-wide integrations, or member management.

Changing someone's role

From Settings → Workspace → Members, change a member's role from their row. Only an Admin can promote or demote another member.

Why a plan limit hits an Employee differently

Plan limits (seats, recording minutes, AI credits) can only be resolved by upgrading, which requires Admin access — see Comparing plans. If you're an Employee and hit a limit, there's no self-serve path around it; ask your workspace Admin.